Collector support
Help without the runaround.
Start with the route that matches your question. If it still is not resolved, email the support address with the details listed below.
Subscriptions
Manage or cancel a plan
Apple manages all Kopa AI subscriptions and billing changes.
View Apple steps ScanningReport an incorrect scan
Include the sticker or card image, expected result, and app version.
Email scan details Collection dataAlbum or saved item help
Describe the album, affected item, device model, and what changed.
Email collection details PrivacyAsk about your data
Use the privacy subject line so the request can be identified correctly.
Email privacy supportDirect support[email protected]
For faster diagnosis, include your device model, iOS version, Kopa AI version, a short description, and screenshots that do not expose sensitive information.
Contact options